Legal

Terms of service

Last updated: September 24, 2026

Version: 2026-09-24

These Terms of Service (the “Terms”) govern access to and use of the websites, API, point-of-sale connectors, and other services Orquestr offers (the “Services”).

The Services are offered by Orquestr (“we”). Legal notices go to legal@orquestr.com.

By creating an account, accepting these Terms, or using the Services, you agree to them. If you do so for a company or another organization, you represent that you can bind it, and “customer” or “you” means that organization. If you do not agree, do not use the Services.

1. Accounts

You must be at least 18 to use the Services. If you are under the age of legal majority where you live, a parent or guardian must review and accept these Terms and is responsible for your use, including paid use.

You must give accurate account information, keep it current, protect passwords and API keys, and tell us if you suspect unauthorized access. You are responsible for activity under your account and for the people and systems you authorize.

2. The Services

Orquestr connects point-of-sale systems so you can read and run operations — including sales, inventory, prices, customers, and catalog — through an API. Those operations run in the customer's cloud, in the environment you configure. They do not make Orquestr the point-of-sale system or the system of record for those transactions.

The access published today is the API. MCP, the CLI, and the SDK are described as coming later: they are not part of the Services until Orquestr publishes them. If they are offered in beta, trial, or preview, the beta section applies.

The scope of each connector depends on the point-of-sale system, the plan, and what that third party allows. The Services may change. We may add, limit, or remove features. If a change materially reduces a paid Service during a term already purchased, we will give reasonable notice when practical.

Unless an order says so in writing, the Services do not include a service-level agreement, a guaranteed response time, or guaranteed availability. Support is provided through the channels and during the hours Orquestr publishes.

3. Third-party platforms and connectors

The Services connect with point-of-sale systems and, when you turn them on, with other third-party systems. Use of those products remains subject to their terms, policies, technical requirements, prices, availability, and enforcement decisions.

You keep the accounts, permissions, consents, credentials, and approvals those third parties require. Orquestr does not control, and is not responsible for, a third party's suspension, rejection, price change, outage, policy decision, or removal of a feature.

When you choose a connector, a model, or another third-party service, you instruct us to transmit the information reasonably necessary to provide that feature. Those third parties are not Orquestr subprocessors merely because you connect them. The list of processors that do handle data on our behalf is at Subprocessors.

4. Customer Content

“Customer Content” means the data, sales records, inventory, prices, customers, catalogs, files, connection credentials, instructions, and other content that you, or someone for you, submit to or process through the Services.

As between you and Orquestr, you keep your rights in Customer Content. You give us and our processors a worldwide, non-exclusive right to host, copy, transmit, and otherwise process that content only as reasonably necessary to:

• provide, secure, and support the Services;
• follow your instructions and configuration, including execution in your cloud;
• prevent fraud, abuse, and security incidents;
• comply with law; and
• exercise what these Terms and the data processing agreement describe.

You represent that you have the rights, permissions, and lawful bases, and have given the notices, needed for that processing. You are responsible for the legality, accuracy, and quality of Customer Content and for the backups your use requires.

We may generate and use aggregated or de-identified information that cannot reasonably identify you or a person, to operate and improve the Services. We do not attempt to re-identify data we keep de-identified.

5. Acceptable use

You are responsible for the operations sent or received from your account and for complying with applicable law and the rules of each connected point of sale.

You may not use the Services to:

• send unsolicited, deceptive, or unlawful marketing communications;
• harass, threaten, exploit, defraud, or impersonate another person;
• infringe intellectual property, privacy, publicity, confidentiality, or other rights;
• distribute malware, facilitate attacks, probe systems without authorization, or bypass security or usage limits;
• create or distribute illegal, deceptive, or seriously harmful content;
• interfere with the Services or another customer's use of them;
• access the Services to build a competing product through systematic copying, bulk extraction, or reverse engineering, except where the law does not allow that restriction; or
• use the Services in a way that exposes Orquestr or another person to a material legal, security, or reputational risk.

We may investigate a suspected violation and block operations, limit features, keep relevant records, or suspend access when reasonably necessary to protect the Services, users, third parties, or Orquestr.

6. Integration into the customer's product

You may use the API and the features in your plan to integrate Orquestr into products you offer to your own customers, within what the Service supports.

Orquestr remains the underlying provider. Unless the plan, the documentation, or an order expressly allows it, that permission does not let you resell the Services as a standalone product or claim that Orquestr technology is yours.

You are responsible for your downstream customers, their use, their content, compliance with point-of-sale rules, and the notices and contracts you give them. You may not bind Orquestr or offer warranties or service levels Orquestr has not accepted in writing.

7. Automated features

If a Service uses automation or an artificial-intelligence model, the output may be inaccurate, incomplete, or unfit for your purpose. You review outputs and the decisions, communications, or operations that rely on them. An output is not legal, medical, financial, or safety advice.

Orquestr does not use Customer Content to train general-purpose models, its own or a third party's, except under a written agreement. That rule does not prevent processing needed to provide a feature you request, maintain security, investigate abuse, comply with law, or produce aggregated or de-identified analytics.

8. Restricted data

Unless agreed in writing and, where required, under an additional contract, the Services are not designed to receive:

• protected health information subject to HIPAA and its regulations;
• payment-card data subject to PCI DSS, other than through the payment processor Orquestr designates;
• bank credentials, authentication secrets for personal financial accounts, or government identification numbers used as identity data;
• biometric identifiers used to identify a person; or
• other data subject to sector-specific security, localization, or certification requirements that the Services do not expressly document.

You decide whether the Service, as documented and configured, fits your case. We do not claim HIPAA, PCI DSS, FedRAMP, or other specialized certifications unless agreed in writing. This section does not limit what the data processing agreement or the law requires.

9. Plans, usage, credits, and taxes

We may offer free plans, subscriptions, usage charges, command overages, and extra devices. The public catalog — base price, included commands, enrolled devices, and requests per minute — is on the pricing page. The price and rules for your account are those shown when you subscribe or accept an order.

Some usage may require a prepaid balance. Other usage may be billed after consumption. You authorize Orquestr and its payment processor to charge the payment method you choose for subscriptions, purchases, usage, overages, taxes, and other amounts you approve.

Paid credits generally do not expire unless expiry is shown when you buy them. Promotional, trial, or courtesy credits may expire and may have extra conditions. Credits have no cash value, do not transfer between unrelated accounts, and are not refundable, except where the law requires it, a charge was made in error, or Orquestr approves a refund.

You pay taxes, duties, and similar charges, other than taxes on Orquestr's net income. Prices may exclude tax. You keep billing details current.

We may change prices going forward. For a recurring paid plan we will give reasonable notice of a material increase, and the new price applies at the next renewal or on the date the notice states. Usage charges and amounts passed through from a third party may change when the underlying cost, exchange rate, or that third party's price changes.

10. Renewal and cancellation

Paid subscriptions renew for the period shown at purchase unless cancelled before renewal. Cancellation takes effect at the end of the period already paid, unless the product says otherwise. Unless the law requires it or the parties agree, cancellation does not refund amounts already paid or used.

If payment fails or the balance is insufficient, we may retry the charge, notify you, pause paid or usage-based features, move the account down to free-plan limits, or suspend or end the Services.

11. Suspension and termination

You may stop using the Services at any time. We may suspend or end access if:

• you materially breach these Terms or a third-party platform policy;
• payment is overdue or a prepaid balance is insufficient;
• your use creates a security, legal, operational, or reputational risk;
• a third-party platform or an authority asks for it;
• the account has been inactive for an extended period; or
• Orquestr discontinues the affected Service.

When practical, we will give notice and a reasonable chance to cure. We may act immediately where needed to prevent harm, comply with law, respond to a third party, or protect the Services.

On termination, your right to use the Services ends. Export Customer Content before you cancel. Remaining content is handled as the privacy notice and the data processing agreement describe. Sections that by their nature should survive will survive, including payment, intellectual property, confidentiality, disclaimers, indemnity, liability limits, and disputes.

12. Intellectual property

Orquestr and its licensors own the Services, documentation, software, designs, and related intellectual property, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during the applicable term.

If you send suggestions or feedback, you give us a perpetual, worldwide, irrevocable, royalty-free right to use and incorporate them without compensation. That does not transfer ownership of your Customer Content.

We will use your name, trademarks, or logo in customer lists or marketing only with your authorization. You may withdraw that authorization prospectively by written notice.

13. Confidentiality

Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party uses it only to perform or exercise rights under the agreement and protects it with reasonable care. The obligation does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from a third party without a duty of confidence.

A party may disclose confidential information if the law requires it, with advance notice when permitted and reasonable assistance at the disclosing party's expense.

14. Privacy and data processing

The privacy notice explains how we handle personal data when we act for our own purposes, for example account, billing, the site, and security. When we process personal data inside Customer Content on your behalf, the data processing agreement is incorporated and applies automatically.

You give your users and other data subjects a sufficient privacy notice and handle their requests. Orquestr provides the product tools and the reasonable assistance the data processing agreement describes.

15. Beta services

We may label features as alpha, beta, preview, experimental, free, or evaluation. MCP, the CLI, and the SDK, until published as generally available, fall in this category if they are offered. Those features may be incomplete, change without notice, carry extra limits, and be withdrawn at any time. They are provided without service levels and, to the maximum extent the law allows, as is.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” ORQUESTR DISCLAIMS IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

ORQUESTR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FIT FOR EVERY USE; THAT EVERY POINT-OF-SALE OPERATION WILL COMPLETE OR BE ACCEPTED BY THE THIRD PARTY; OR THAT CONNECTORS, THIRD-PARTY PLATFORMS, OR AUTOMATED OUTPUTS WILL REMAIN AVAILABLE.

Features follow what is documented for the plan you buy. We are not responsible for a demand for functions the design and the connector do not include. What the system returns depends on the data and procedures you capture and configure. Nothing in these Terms limits a warranty or consumer right that the law does not allow to be waived.

17. Indemnity

You will defend and indemnify Orquestr, its affiliates when they exist, and their personnel against third-party claims and the losses, liabilities, damages, and reasonable legal fees arising from:

• Customer Content;
• your products, your downstream customers, or your users;
• your breach of law or of the rules of a point of sale or other third-party platform;
• misuse of the Services; or
• a breach of sections 4 through 8.

We will promptly tell you about a covered claim and reasonably cooperate at your expense. You may control the defense, but you may not settle in a way that admits fault by Orquestr or imposes obligations on Orquestr without our written consent.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, OR FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, EVEN IF ADVISED THEY WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORQUESTR'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE FIRST EVENT GIVING RISE TO IT. IF YOU USED ONLY FREE SERVICES, THAT CAP IS 100 UNITED STATES DOLLARS.

These limits do not apply to liability the law does not allow to be limited. The parties acknowledge that the fees reflect this allocation of risk.

19. Changes

We may update these Terms. If an update materially reduces your rights or materially increases your obligations, we will give reasonable advance notice by email, in the product, or by another appropriate channel. The change applies on the stated effective date. If you do not agree, you must stop using the Services and cancel before the change takes effect. Continued use means acceptance.

20. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without its conflict-of-law rules. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms or the Services, and each party consents to those courts.

Before filing a claim, each party will make a good-faith effort for 30 days to resolve the dispute informally after written notice. Either party may seek urgent injunctive relief without completing that period.

Mandatory consumer laws and rights in your country of residence continue to apply where they cannot be waived by contract.

21. General

These Terms, any applicable order, the data processing agreement, and documents expressly incorporated form the entire agreement about the Services and replace prior discussions on that subject. An order controls over these Terms only where it expressly says it changes a specific provision.

You may not assign these Terms without our consent, except in a merger, reorganization, or sale of substantially all relevant assets, if the assignee is not a competitor and agrees to these Terms. Orquestr may assign them to an affiliate or in a corporate transaction.

The parties are independent contractors. These Terms do not create an agency, partnership, employment, franchise, fiduciary, or joint-venture relationship. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will continue.

Orquestr is not liable for delay or failure caused by events beyond its reasonable control, including internet or telecommunications failures, third-party platforms, government action, labor disputes, natural disasters, war, or widespread infrastructure outages.

Notices to Orquestr go to legal@orquestr.com. We may send notices to the account email, through the Services, or through another reasonable channel.